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Customer Journey Mapping Ebook

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In summary, an Audience Engagement Strategy allows you to create a journey that maps your audience’s buying journey and enables you to create compelling content to help them along this journey. At every step of journey each team can see where the customer is and use their functional expertise to help the audience progress further […]

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Dec 0
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In summary, an Audience Engagement Strategy allows you to create a journey that maps your audience’s buying journey and enables you to create compelling content to help them along this journey. At every step of journey each team can see where the customer is and use their functional expertise to help the audience progress further […]

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Dec 0
Dec 0

Home Page

In summary, an Audience Engagement Strategy allows you to create a journey that maps your audience’s buying journey and enables you to create compelling content to help them along this journey. At every step of journey each team can see where the customer is and use their functional expertise to help the audience progress further […]

  Read more
Oct 0
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Can you create an omni-channel experience?

74% of marketers said that a cohesive omni-channel experience was important (34% said it was very important). (https://www.targetmarketingmag.com) We would all agree that there needs to be consistency of the brand experience across channels and the ability to interact where customers are and where they want to be and there is evidence to suggest that […]

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Oct 0
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Can all content be centrally planned?

Can all content be centrally planned? Simple answer: yes. However, for many organisations the gap between how content is currently planned (i.e. within lots of separate teams) and planning content centrally may appear too enormous a challenge. To cross the gap, you need to take a big step back. Talking about ‘central planning’ has a […]

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Oct 0
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Building an audience to leverage customer timing

What is “customer timing”? In my previous article (https://bit.ly/2F1Cq0i), I talked about mapping the buying journey so that, as marketers, we could better help the customer through the process of buying and making a decision by gaining a better understanding of the true buying process. Customer timing is being ready when the customer is ready, […]

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